Patient Rights and Responsibilities

Learn what to expect and what your options are before committing to any healthcare service.
As long as you’re of sound mind, your medical care is in your hands. While you may have doctors, therapists, insurance, and prescription services, your care is ultimately your right and your responsibility. Learn your options and what will be expected of you as a client of Aptiva Medical so you can continue to receive the best possible care and stay in the best possible health. Let’s work together to achieve an excellent quality of life.
Statement of Patient Rights

You have the right to:
• Be fully informed in advance about Aptiva Medicals’s service and the product(s) to be provided.
• Participate in the development and periodic revision of the plan of service/care.
• Informed consent and refusal of service after the consequences of refusing service.
• Be informed in advance of any charges, including payment for products expected from third parties and any charges for which the patient will be responsible.
• Have one’s property and person treated with respect, consideration, and recognition of patient dignity and individuality.
• Voice grievances/complaints* or recommend changes in policy, staff, or service without restraint, interference, coercion, discrimination, or reprisal.
• Choose a healthcare provider.
• Confidentiality and privacy of all information contained in the patient record and any Protected Health Information.
• Receive appropriate service without discrimination per physician orders.
• Be informed of any financial benefits when referred to an organization.
• Be fully informed of one’s responsibilities.
• Be informed of provider service limitations.

Statement of Patient Responsibilities

It is your responsibility to:
• Remain under a physician’s care while receiving Aptiva Medical’s services.
• Provide Aptiva Medical with complete and accurate insurance information.
• Provide Aptiva Medical with any changes in insurance coverage as soon as changes are known.
• Sign the required consents and releases for insurance billing and audits.
• Participate in your care by asking questions and expressing concerns.
• Provide a safe home environment in which our services can be provided.
• Cooperate with your physician, our staff, and other caregivers.
• Accept the outcome of any refusal of treatment.
• Treat Aptiva Medical personnel with respect and consideration.
• Abide by Aptiva Medical policies which restrict duties our staff may perform.
• Advise Aptiva Medical of any questions, concerns, dissatisfaction, or problems with your service.
• Notify Aptiva Medical of any change in your address, phone number, treatment regimen, or physician.
• Return rental product immediately upon completion of treatment.

Contact Us Aptiva Representative for CGM. Diabetes Management

Call to speak with a CGM specialist.

If you’re not sure which CGM system is right for you or if you have questions about your insurance or our services, call to speak to a CGM specialist who is happy to help.

Please call the Physician Relationship team at 1-800-455-5211 to get set up on the DMEscripts platform
Send us an email to